Payment Security Policy

Payment Security Policy – RAVX

Last Updated: 17 October 2025

At RAVX, we take payment security extremely seriously. Our goal is to ensure that every transaction is processed safely, transparently, and in full compliance with UK and international regulations so you can shop with complete confidence.

1. Accepted Payment Methods

We currently accept the following secure payment options:

  • Shopify Payments (Visa, Mastercard, American Express, Maestro, and other major cards)

  • Klarna – offering “Pay Later” and instalment options (subject to approval by Klarna Bank AB)

  • PayPal (when available at checkout)

  • Other trusted payment partners displayed during checkout

All available methods are clearly shown on the checkout page for full transparency.

2. Secure Processing

  • All payments via Shopify Payments are processed through PCI DSS Level 1 certified systems — the highest level of payment data protection.

  • Klarna transactions are handled by Klarna Bank AB (publ), authorised and regulated by the Financial Conduct Authority (FCA) in the UK.

  • Full card details are never stored on our servers.

3. Data Encryption

Our entire website operates with SSL (Secure Socket Layer) encryption, ensuring that all data transferred between your browser and our servers is fully protected and confidential.

4. Fraud Prevention

To safeguard against fraud and unauthorised transactions:

  • Payments may require 3D Secure authentication (Verified by Visa, Mastercard SecureCode, etc.).

  • Orders may undergo additional manual or automated security checks before approval.

  • Any suspicious or unauthorised activity may result in automatic cancellation of the transaction.

5. Refunds

Refunds for eligible returns are always issued through the same payment method used at checkout.
Processing times vary by provider (Shopify Payments, Klarna, PayPal, etc.) but typically take 5–10 business days to appear in your account once processed.

6. Customer Responsibility

To enhance your own security when shopping online, we recommend:

  • Using secure, private internet connections

  • Keeping your device updated with the latest security software

  • Immediately reporting any suspicious or unexpected charges to both your bank and support@ravx.shop

7. Legal Compliance

All payment processing on our website complies with:

  • Payment Services Regulations 2017 (UK)

  • Consumer Rights Act 2015

  • UK GDPR & Data Protection Act 2018

8. Contact Information

If you have any questions or concerns regarding payment security, you can contact us at:

📧 support@ravx.shop
(Email-only customer support)