Shipping Policy

Shipping Policy – RAVX

Last Updated: 17 October 2025

At RAVX, we aim to provide fast, secure, and reliable delivery to all customers across the United Kingdom.
This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We currently deliver to all regions of the United Kingdom, including:

  • England

  • Scotland

  • Wales

  • Northern Ireland

International delivery is not available at this time.

2. Processing Times

  • Orders are processed within 1–2 working days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next working day.

  • You will receive a dispatch confirmation email once your order has been shipped.

3. Delivery Options & Timeframes

Standard Delivery: 5–10 working days
Express Delivery: 2–5 working days (additional fee applies)

⏱ Delivery times are estimates and may vary depending on courier delays, weather conditions, or seasonal demand.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Delivery method selected

From time to time, we may offer free shipping promotions, which will be clearly advertised on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email, allowing you to follow the status of your delivery online.

6. Delivery Conditions

  • Deliveries occur Monday–Friday between 9:00–18:00 (excluding public holidays).

  • If no one is available to receive the package, the courier may:

    • Attempt redelivery, or

    • Leave the parcel at a nearby collection point

  • RAVX is not responsible for failed deliveries caused by incorrect or incomplete addresses provided by the customer.

7. Damaged or Missing Packages

If your order arrives damaged, opened, or incomplete:

If you receive the parcel and later discover an issue:

  • Contact us within 48 hours of delivery

  • Provide photos and a clear description of the problem

We will resolve the issue promptly, in accordance with UK consumer law.

8. Delays Beyond Our Control

RAVX is not responsible for delays caused by events outside our reasonable control, such as:

  • Courier strikes

  • Extreme weather

  • Operational disruptions

  • Seasonal overload

If such delays occur, we will keep you informed whenever possible.

9. Contact Information

RAVX
📧 support@ravx.shop
(Email-only customer support)