Privacy Policy

Privacy Policy – RAVX

Last Updated: 17 October 2025

At RAVX, we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is:

RAVX
📧 support@ravx.shop
(Email-only customer support)

2. Information We Collect

We may collect the following types of personal data when you browse or interact with our website:

Identity Data

Name and, where applicable, date of birth.

Contact Data

Email address, phone number (if provided), billing address, and shipping address.

Transaction Data

Order information, payment method (not full card details), purchase history.

Technical Data

IP address, browser type, device information, cookies, session data, browsing behaviour.

Marketing & Communication Data

Preferences for receiving promotions or updates.

3. Purpose of Data Processing

Your personal data may be processed for the following purposes:

  • To process, confirm, and deliver your orders

  • To communicate regarding purchases, returns, exchanges, or enquiries

  • To comply with UK legal, accounting, and tax obligations

  • To personalise your shopping experience and improve website functionality

  • To send promotional content when you have given your explicit consent

4. Legal Basis for Processing

We process your data on the following legal grounds:

  • Contractual necessity: to fulfil your order and provide customer service

  • Legal obligation: to satisfy tax, regulatory, and consumer law requirements

  • Legitimate interest: fraud prevention, website optimisation, and service improvement

  • Consent: for marketing emails or newsletters (can be withdrawn at any time)

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by UK law.
Once no longer needed, data is securely deleted or anonymised.

6. Sharing of Data

We may share your data with trusted third parties when necessary:

  • Delivery partners – to ship your order

  • Payment processors – Shopify Payments, Klarna, PayPal, etc.

  • Legal authorities – if required by law or regulation

We never sell your personal data.

Each service provider follows strict confidentiality and data protection obligations.

7. International Data Transfers

If your personal data is transferred outside the UK, we ensure appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs) approved by the ICO

  • Equivalent data protection measures where required

These ensure your data remains protected at all times.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold

  • Correct inaccurate or incomplete information

  • Delete your data (“right to be forgotten”)

  • Object to certain types of processing (e.g., marketing)

  • Request portability of your data

  • Withdraw consent for marketing at any time

To exercise any of these rights, contact us at:

📧 support@ravx.shop

9. Cookies

We use cookies to enhance your browsing experience, personalise content, and analyse website traffic.
For full details, see our Cookie Policy.

10. Security of Information

We implement technical and organisational measures to protect your data, including:

  • SSL encryption

  • Secure payment gateways (PCI DSS Level 1 compliant)

  • Access controls and encrypted storage

  • Continuous monitoring to prevent misuse or unauthorised access

While no system is entirely risk-free, we work diligently to maintain the highest standards of security.

11. Complaints

If you believe your data rights have been violated, you may file a complaint with the:

Information Commissioner’s Office (ICO)
https://ico.org.uk

You may also contact us directly for assistance at:
📧 support@ravx.shop