Terms & Conditions – RAVX

Last Updated: 17 October 2025

These Terms & Conditions (“Terms”) govern the use of the RAVX website and any purchases made through it.
By accessing our site or placing an order, you agree to comply with these Terms.
Please read them carefully before shopping with us.

1. Company Information

Trading Name: RAVX
Email: support@ravx.shop
Country of Operation: United Kingdom
Contact Method: Email only – support@ravx.shop

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with all applicable UK laws and regulations.
You must not misuse the site by introducing viruses, malware, attempting unauthorized access, or performing any action that may harm the platform or other users.

3. Products & Availability

All products displayed on our website are subject to availability.
We reserve the right to modify, update, or discontinue any product without prior notice.
Images are for illustrative purposes only; colours, textures, and details may vary slightly depending on lighting and device settings.

4. Pricing & Payment

All prices shown are in GBP (£) and may include VAT where applicable.
Prices may be changed or updated at any time without notice.

Payments must be completed using the secure methods available at checkout.
An order is confirmed only once full payment has been successfully processed and a dispatch confirmation email has been sent.

5. Order Acceptance

When you place an order, you will receive an initial email acknowledging receipt.
This acknowledgment does not constitute order acceptance.
A binding contract is formed only when we send you the official dispatch confirmation.

We reserve the right to cancel or refuse an order if:

• The item is out of stock

• There is an error in price or product description

• Fraudulent, suspicious, or unauthorized activity is detected

6. Delivery

Delivery timeframes, shipping conditions, and courier information are outlined in our Shipping Policy.
We are not responsible for delays caused by circumstances outside our control, such as courier issues, customs delays, or severe weather conditions.

7. Returns & Refunds

Returns and refunds follow the terms detailed in our Returns & Refunds Policy.
Customers may cancel their order within 14 days of delivery under the Consumer Contracts Regulations 2013.

8. Warranty & Liability

All products comply with statutory consumer rights under the Consumer Rights Act 2015.

We are not liable for damages caused by:

• Misuse or mishandling

• Negligence

• Unauthorized alterations or modifications

Nothing in these Terms excludes or limits our liability for death, personal injury, or fraud resulting from negligence.

9. Intellectual Property

All website content—including text, images, graphics, product descriptions, branding, and layout—belongs exclusively to RAVX or its licensors.
You may not copy, reproduce, or redistribute any material without written authorization.

10. Personal Data & Privacy

Your personal information is collected and processed in accordance with our Privacy Policy and Cookie Policy, in compliance with UK GDPR and the Data Protection Act 2018.

11. Changes to These Terms

We may revise or update these Terms at any time.
Any updates become effective immediately once published on this page.
Customers are encouraged to review the Terms periodically.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved exclusively by the courts of England and Wales.

13. Contact Information

RAVX
📧 support@ravx.shop
(Email-only support – no telephone contact available)